Privacy Policy

Last Updated: May 2026

Kamavedic Wellness Private Limited (“Kamavedic”, “we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.kamavedic.com or www.kamavedic.in or make a purchase from us.

This policy is in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian privacy laws.

1. Information We Collect

We collect the following personal data when you interact with our website or place an order:

• Identity data: Name, date of birth (if provided)
• Contact data: Email address, phone number, WhatsApp number
• Address data: Delivery address, billing address, pincode
• Transaction data: Order details, payment method, order history
• Technical data: IP address, browser type, device information, cookies
• Communication data: Messages sent to us via email, WhatsApp, or customer support

We do not collect sensitive personal data such as financial account numbers, passwords, or health records unless explicitly required for a transaction.

2. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating order status, shipping updates, and delivery confirmations
• Providing customer support and responding to queries or complaints
• Sending post-purchase follow-ups and product usage guidance (WhatsApp / SMS)
• Sending promotional offers, discounts, and product updates (you may opt out at any time)
• Improving our website, products, and services based on usage patterns
• Complying with legal obligations under applicable Indian law

3. Discreet Handling of Your Data

We understand the sensitive nature of the products we sell. We take extra care to ensure your personal information is handled with complete discretion. Your name and address are used solely for order fulfillment. Our packaging carries no product name or brand identifier on the outer label. We do not share your purchase history with any third parties for purposes unrelated to fulfilling your order.

4. Sharing Your Information

We share your data only with:

• Logistics and courier partners (for delivery of your order)
• Payment gateway providers (for processing prepaid transactions)
• Marketing and analytics tools (such as Meta Pixel, Google Analytics — in anonymized or aggregated form)
• Government or regulatory authorities (when legally required)

We do not sell your personal data to any third party. We do not share your personal data with advertisers for targeted advertising without your knowledge.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and track website analytics. By using our website, you consent to our use of cookies. You can disable cookies through your browser settings, though this may affect website functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable Indian law. Order data is typically retained for a minimum of 3 years for accounting and legal compliance purposes. You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us at contact@kamavedic.com.

7. Your Rights Under the DPDP Act 2023

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to access: Request a summary of personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal obligations)
• Right to grievance redressal: File a complaint with our Grievance Officer
• Right to nominate: Nominate another individual to exercise rights on your behalf in case of death or incapacity

To exercise any of these rights, contact us at contact@kamavedic.com or WhatsApp +91-9896577378.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our website uses SSL encryption. Payment transactions are processed through PCI-DSS compliant payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (such as Amazon, social media platforms). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal data.

10. Children’s Privacy

Our products and website are intended for adults aged 18 and above. We do not knowingly collect personal data from children under 18. If we become aware that a minor has provided us with personal data, we will delete it promptly.

11. Grievance Officer

In accordance with the DPDP Act 2023 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer can be contacted at:

• Email: contact@kamavedic.com
• Phone / WhatsApp: +91-9896577378
• Address: SCO 39, Jagadhri, Yamunanagar, Haryana — 135002, India
• Response time: Within 48 hours

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

For any questions about this Privacy Policy or how we handle your data, contact us at contact@kamavedic.com or WhatsApp +91-9896577378.